| ID / Name | Triplet | Vertical | Capabilities | Description |
|---|---|---|---|---|
|
Auto repair service status updates smb-auto-repair-service-comms |
smb home-services support | auto-repair | inference multimodal voice agentic evaluation | Customer-facing repair updates, parts ETA, photo + video walkthroughs of damage, approval capture for added work. |
|
Tier-1 FAQ deflection chat smb-education-tier-1-faq-deflection |
smb education support | inference retrieval agentic evaluation | Answer high-volume product/service questions from knowledge base; escalate ambiguous or sentiment-negative threads to humans. | |
|
Tier-1 FAQ deflection chat smb-financial-tier-1-faq-deflection |
smb financial support | inference retrieval agentic evaluation | Answer high-volume product/service questions from knowledge base; escalate ambiguous or sentiment-negative threads to humans. | |
|
Voice customer support agent smb-financial-voice-customer-support-agent |
smb financial support | inference retrieval voice agentic evaluation | Phone-based tier-1 support: account lookup, common-issue resolution, transfer to human with context for complex cases. | |
|
Tier-1 FAQ deflection chat smb-general-tier-1-faq-deflection |
smb general support | inference retrieval agentic evaluation | Answer high-volume product/service questions from knowledge base; escalate ambiguous or sentiment-negative threads to humans. | |
|
Voice customer support agent smb-general-voice-customer-support-agent |
smb general support | inference retrieval voice agentic evaluation | Phone-based tier-1 support: account lookup, common-issue resolution, transfer to human with context for complex cases. | |
|
Voice customer support agent smb-healthcare-voice-customer-support-agent |
smb healthcare support | inference retrieval voice agentic evaluation | Phone-based tier-1 support: account lookup, common-issue resolution, transfer to human with context for complex cases. | |
|
Voice customer support agent smb-home-services-voice-customer-support-agent |
smb home-services support | inference retrieval voice agentic evaluation | Phone-based tier-1 support: account lookup, common-issue resolution, transfer to human with context for complex cases. | |
|
K-12 parent communications + attendance smb-k12-parent-communications |
smb education support | k12 | inference retrieval agentic voice evaluation | Translate-and-personalize school comms in family language, handle attendance reporting, conference scheduling. |
|
Pharmacy refill + OTC consultation smb-pharmacy-refill-otc |
smb healthcare support | pharmacy | inference retrieval voice agentic evaluation | Refill status + ready-time + cost; OTC product recommendations within scope; route clinical questions to pharmacist. |
|
Tier-1 FAQ deflection chat smb-prof-services-tier-1-faq-deflection |
smb prof-services support | inference retrieval agentic evaluation | Answer high-volume product/service questions from knowledge base; escalate ambiguous or sentiment-negative threads to humans. | |
|
Property mgmt tenant communications + maintenance triage smb-property-mgmt-tenant-comms |
smb prof-services support | property-mgmt | inference retrieval voice agentic multimodal evaluation | Tenant maintenance request triage (severity, vendor routing), rent reminders, lease renewal nudges, complaint escalation. |
|
Restaurant online ordering + menu Q&A smb-restaurant-online-ordering |
smb restaurant support | fast-casual | inference retrieval agentic evaluation | Menu questions (allergens, spice level, customizations), order modifications, status updates, recovery offers on delays. |
|
Retail product Q&A + fit guidance smb-retail-product-qa-fitting |
smb retail support | apparel | inference retrieval multimodal agentic evaluation | Sizing recommendations, material/care answers, in-stock check across stores, shipping ETA. |
|
Retail returns + exchange processing smb-retail-returns-processing |
smb retail support | general | inference retrieval agentic evaluation | Validate return eligibility, generate label, suggest exchanges over refunds, surface fraud patterns. |
|
Tier-1 FAQ deflection chat smb-retail-tier-1-faq-deflection |
smb retail support | inference retrieval agentic evaluation | Answer high-volume product/service questions from knowledge base; escalate ambiguous or sentiment-negative threads to humans. | |
|
Voice customer support agent smb-retail-voice-customer-support-agent |
smb retail support | inference retrieval voice agentic evaluation | Phone-based tier-1 support: account lookup, common-issue resolution, transfer to human with context for complex cases. | |
|
Senior care family communication updates smb-senior-care-family-updates |
smb healthcare support | senior-care | inference retrieval voice agentic evaluation | Daily/weekly updates to family members about resident wellbeing, activities, meals, meds; field family inquiries 24/7. |