Voice customer support agent
Phone-based tier-1 support: account lookup, common-issue resolution, transfer to human with context for complex cases.
smb
retail
support
Monthly Active Users
5,000
default for smb
Calls per User / Month
1.8
Token Shape (in/out)
800 / 300
Setup Complexity
medium
~20 hours
Suggested capabilities
inference
retrieval
voice
agentic
evaluation
Integration
Complexity
medium
Setup hours
20 hrs
Glue cost / month
$35
Common systems
Twilio
Five9
Genesys
Zendesk Voice
Production hints
Compliance flags
HITL
Audit retention
24 months
PII intensity
high
Default review rate
8%