Tier-1 FAQ deflection chat
Answer high-volume product/service questions from knowledge base; escalate ambiguous or sentiment-negative threads to humans.
smb
prof-services
support
Monthly Active Users
5,000
default for smb
Calls per User / Month
12
Token Shape (in/out)
800 / 300
Setup Complexity
medium
~20 hours
Suggested capabilities
inference
retrieval
agentic
evaluation
Integration
Complexity
medium
Setup hours
20 hrs
Glue cost / month
$35
Common systems
Zendesk
Intercom
Freshdesk
HubSpot Service Hub
Production hints
Compliance flags
HITL
PII intensity
medium
Default review rate
5%