| ID / Name | Triplet | Vertical | Capabilities | Description |
|---|---|---|---|---|
|
Auto repair service status updates smb-auto-repair-service-comms |
smb home-services support | auto-repair | inference multimodal voice agentic evaluation | Customer-facing repair updates, parts ETA, photo + video walkthroughs of damage, approval capture for added work. |
|
Inbound lead response + qualification smb-education-inbound-lead-response |
smb education sales | inference retrieval agentic voice evaluation | Sub-5-minute response to inbound leads: qualify against ICP, ask 2-3 discovery questions, route to right rep, book meeting. | |
|
Tier-1 FAQ deflection chat smb-education-tier-1-faq-deflection |
smb education support | inference retrieval agentic evaluation | Answer high-volume product/service questions from knowledge base; escalate ambiguous or sentiment-negative threads to humans. | |
|
Financial advisor client meeting prep smb-financial-advisor-client-prep |
smb financial sales | advisor | inference retrieval voice evaluation | Pre-meeting brief on client portfolio, life events, suggested talking points; post-meeting note + action item capture. |
|
Inbound lead response + qualification smb-financial-inbound-lead-response |
smb financial sales | inference retrieval agentic voice evaluation | Sub-5-minute response to inbound leads: qualify against ICP, ask 2-3 discovery questions, route to right rep, book meeting. | |
|
Outbound cold email personalization smb-financial-outbound-cold-email |
smb financial sales | inference retrieval agentic evaluation | Researched first-line personalization at scale: scrape signal, draft sequences with the right hook, A/B test messaging. | |
|
Sales call summarization + CRM update smb-financial-sales-call-summarization |
smb financial sales | inference voice agentic evaluation | Transcribe calls, extract decisions/action items, draft follow-up email, update CRM stage + notes — all hands-off. | |
|
Tier-1 FAQ deflection chat smb-financial-tier-1-faq-deflection |
smb financial support | inference retrieval agentic evaluation | Answer high-volume product/service questions from knowledge base; escalate ambiguous or sentiment-negative threads to humans. | |
|
Voice customer support agent smb-financial-voice-customer-support-agent |
smb financial support | inference retrieval voice agentic evaluation | Phone-based tier-1 support: account lookup, common-issue resolution, transfer to human with context for complex cases. | |
|
Inbound lead response + qualification smb-general-inbound-lead-response |
smb general sales | inference retrieval agentic voice evaluation | Sub-5-minute response to inbound leads: qualify against ICP, ask 2-3 discovery questions, route to right rep, book meeting. | |
|
Outbound cold email personalization smb-general-outbound-cold-email |
smb general sales | inference retrieval agentic evaluation | Researched first-line personalization at scale: scrape signal, draft sequences with the right hook, A/B test messaging. | |
|
Quote / estimate generation smb-general-quote-estimate-generation |
smb general sales | inference retrieval agentic multimodal evaluation | Customer describes job, AI scopes it, prices from price list, drafts proposal with SOW and terms — sent within minutes. | |
|
Sales call summarization + CRM update smb-general-sales-call-summarization |
smb general sales | inference voice agentic evaluation | Transcribe calls, extract decisions/action items, draft follow-up email, update CRM stage + notes — all hands-off. | |
|
Tier-1 FAQ deflection chat smb-general-tier-1-faq-deflection |
smb general support | inference retrieval agentic evaluation | Answer high-volume product/service questions from knowledge base; escalate ambiguous or sentiment-negative threads to humans. | |
|
Voice customer support agent smb-general-voice-customer-support-agent |
smb general support | inference retrieval voice agentic evaluation | Phone-based tier-1 support: account lookup, common-issue resolution, transfer to human with context for complex cases. | |
|
Voice customer support agent smb-healthcare-voice-customer-support-agent |
smb healthcare support | inference retrieval voice agentic evaluation | Phone-based tier-1 support: account lookup, common-issue resolution, transfer to human with context for complex cases. | |
|
Inbound lead response + qualification smb-home-services-inbound-lead-response |
smb home-services sales | inference retrieval agentic voice evaluation | Sub-5-minute response to inbound leads: qualify against ICP, ask 2-3 discovery questions, route to right rep, book meeting. | |
|
Quote / estimate generation smb-home-services-quote-estimate-generation |
smb home-services sales | inference retrieval agentic multimodal evaluation | Customer describes job, AI scopes it, prices from price list, drafts proposal with SOW and terms — sent within minutes. | |
|
Voice customer support agent smb-home-services-voice-customer-support-agent |
smb home-services support | inference retrieval voice agentic evaluation | Phone-based tier-1 support: account lookup, common-issue resolution, transfer to human with context for complex cases. | |
|
Insurance broker quote comparison smb-insurance-broker-quote-comparison |
smb financial sales | insurance-broker | inference retrieval agentic evaluation | Multi-carrier quote pulls, side-by-side coverage comparison, plain-language explanation of differences, e-application prep. |
|
K-12 parent communications + attendance smb-k12-parent-communications |
smb education support | k12 | inference retrieval agentic voice evaluation | Translate-and-personalize school comms in family language, handle attendance reporting, conference scheduling. |
|
Optometry frame selection + Rx upload smb-optometry-frame-selection |
smb healthcare sales | optometry | inference multimodal retrieval evaluation | Help patients pick frames from inventory using face shape + budget + insurance allowance; capture Rx for lab order. |
|
Pest control plan renewal + upsell smb-pest-control-renewal |
smb home-services sales | pest-control | inference retrieval agentic evaluation | Renewal cadence for annual plans, seasonal upsell (mosquito, termite), payment recovery on declined cards. |
|
Pharmacy refill + OTC consultation smb-pharmacy-refill-otc |
smb healthcare support | pharmacy | inference retrieval voice agentic evaluation | Refill status + ready-time + cost; OTC product recommendations within scope; route clinical questions to pharmacist. |
|
Plumbing quote follow-up + close smb-plumbing-quote-followup |
smb home-services sales | plumbing | inference retrieval agentic voice evaluation | Auto follow-up on outstanding quotes, surface customer questions, offer financing where allowed, escalate hot leads. |
|
Inbound lead response + qualification smb-prof-services-inbound-lead-response |
smb prof-services sales | inference retrieval agentic voice evaluation | Sub-5-minute response to inbound leads: qualify against ICP, ask 2-3 discovery questions, route to right rep, book meeting. | |
|
Outbound cold email personalization smb-prof-services-outbound-cold-email |
smb prof-services sales | inference retrieval agentic evaluation | Researched first-line personalization at scale: scrape signal, draft sequences with the right hook, A/B test messaging. | |
|
Quote / estimate generation smb-prof-services-quote-estimate-generation |
smb prof-services sales | inference retrieval agentic multimodal evaluation | Customer describes job, AI scopes it, prices from price list, drafts proposal with SOW and terms — sent within minutes. | |
|
Sales call summarization + CRM update smb-prof-services-sales-call-summarization |
smb prof-services sales | inference voice agentic evaluation | Transcribe calls, extract decisions/action items, draft follow-up email, update CRM stage + notes — all hands-off. | |
|
Tier-1 FAQ deflection chat smb-prof-services-tier-1-faq-deflection |
smb prof-services support | inference retrieval agentic evaluation | Answer high-volume product/service questions from knowledge base; escalate ambiguous or sentiment-negative threads to humans. | |
|
Property mgmt tenant communications + maintenance triage smb-property-mgmt-tenant-comms |
smb prof-services support | property-mgmt | inference retrieval voice agentic multimodal evaluation | Tenant maintenance request triage (severity, vendor routing), rent reminders, lease renewal nudges, complaint escalation. |
|
Restaurant catering inquiry handling smb-restaurant-catering-inquiries |
smb restaurant sales | catering | inference retrieval agentic voice evaluation | Qualify catering inquiries (event size, date, dietary needs), build menu suggestions + price estimate, schedule tasting. |
|
Restaurant online ordering + menu Q&A smb-restaurant-online-ordering |
smb restaurant support | fast-casual | inference retrieval agentic evaluation | Menu questions (allergens, spice level, customizations), order modifications, status updates, recovery offers on delays. |
|
Retail product Q&A + fit guidance smb-retail-product-qa-fitting |
smb retail support | apparel | inference retrieval multimodal agentic evaluation | Sizing recommendations, material/care answers, in-stock check across stores, shipping ETA. |
|
Retail returns + exchange processing smb-retail-returns-processing |
smb retail support | general | inference retrieval agentic evaluation | Validate return eligibility, generate label, suggest exchanges over refunds, surface fraud patterns. |
|
Tier-1 FAQ deflection chat smb-retail-tier-1-faq-deflection |
smb retail support | inference retrieval agentic evaluation | Answer high-volume product/service questions from knowledge base; escalate ambiguous or sentiment-negative threads to humans. | |
|
Voice customer support agent smb-retail-voice-customer-support-agent |
smb retail support | inference retrieval voice agentic evaluation | Phone-based tier-1 support: account lookup, common-issue resolution, transfer to human with context for complex cases. | |
|
Roofing storm + insurance lead intake smb-roofing-storm-leads |
smb home-services sales | roofing | inference retrieval agentic multimodal voice evaluation | Storm-event geo-targeted outreach, insurance claim coordination, photo intake from homeowner, scope estimation. |
|
Senior care family communication updates smb-senior-care-family-updates |
smb healthcare support | senior-care | inference retrieval voice agentic evaluation | Daily/weekly updates to family members about resident wellbeing, activities, meals, meds; field family inquiries 24/7. |