| ID / Name | Triplet | Vertical | Capabilities | Description |
|---|---|---|---|---|
|
Telecom tier-1 service deflection enterprise-telecom-tier1-deflection |
enterprise general support | telecom | inference retrieval voice agentic evaluation | Outage status, billing inquiry, plan changes, service activation; complex tech issues route to specialist. |
|
Pharmacy refill + OTC consultation smb-pharmacy-refill-otc |
smb healthcare support | pharmacy | inference retrieval voice agentic evaluation | Refill status + ready-time + cost; OTC product recommendations within scope; route clinical questions to pharmacist. |
|
Primary care prescription refill processing smb-primary-care-rx-refills |
smb healthcare operations | primary-care | inference retrieval agentic evaluation | Patient-portal refill requests: check Rx history, days-supply rules, lab requirements; route compliant requests for clinician sign-off. |
|
Primary care telehealth triage smb-primary-care-telehealth-triage |
smb healthcare operations | primary-care | inference retrieval voice evaluation | Symptom triage to route patients (in-person / telehealth / urgent care / 911); flag red-flag symptoms. |