What does AI support deflection actually save?

AI cost per resolved conversation at live token prices vs the human cost it avoids — with the human-in-the-loop share priced in, not hidden.

What this calculator does

Prices an AI support agent per conversation from live token rates, weighs it against the human cost the deflection avoids, and prices the human-touch share honestly — net savings, cost per resolved conversation, and the per-ticket break-even margin.

Why use it
  • Support deflection is the highest-volume enterprise AI use case, but vendor ROI decks skip the human-in-the-loop share — this prices it, so the savings survive scrutiny.
  • The per-deflected-ticket margin tells you whether ANY deflection rate can win with your model and ticket cost — the break-even test to run before arguing about deflection percentages.

New to this calculator? Start with the ⚡ Playground — a few sliders, instant ballpark. Then switch to the 🧮 Calculator for your exact number.

Two ways to use this: visualize in the Playground, then get your number in the Calculator.

Deflection Savings Playground
Drag volume + deflection to see the monthly AI cost of fronting your queue.
What does fronting your support queue with AI cost?

Drag volume and deflection to see the monthly AI cost of the conversations it handles. The full calculator adds ticket cost + the human-touch share for net savings.

Estimated monthly cost
Change the input sliders below to see new estimates.

How we got this estimate

💡Volume and deflection set how many conversations the AI fronts; the per-conversation token cost is cents against a $5-12 human ticket — the honest variable is the human-touch share.

Support Deflection ROI Calculator

Your volume, deflection, and ticket cost → net savings + cost per resolved conversation.
📊 Not sure of a value? Fields with a ▾ Typical pill offer broad industry ballparks (sourced typical ranges; 2026 CX benchmarks: AI deflection median ~41% of tickets (well-tuned 50-60%); escalation-to-human median 22%, tuned target 10-15%; human handling $6-13.50/ticket (SaaS $18-35, complex B2B $30-60).) so you can move forward now — your result gets more accurate as you replace them with your own measured numbers. Values marked * are rough estimates.

Sets volume, deflection, ticket cost, and review share. Pick your model below.

Hint: The model behind the agent. Rates are live from our daily catalog.
Hint: Total inbound support conversations, all channels.
Hint: Share fully handled by the AI. Production agents commonly land 30-70% depending on ticket mix.
Hint: Fully-loaded cost per resolved ticket — $5-12 is typical; technical B2B runs higher.
Hint: The whole conversation the model reads: instructions, history, looked-up answers - about 4,500 words. 4,000-9,000 tokens is typical.
Hint: Everything the AI writes back across the conversation - roughly 900 words.
Hint: Share of AI-handled conversations a person still reviews or rescues - priced at half a ticket. QA-heavy teams run 15-30%.

Results

Pick your model, volume, deflection, and ticket cost, then calculate to get net savings, cost per resolved conversation, and the per-ticket break-even margin.
📖 Data sources & methodology 158 text models · 9 embeddings · 37 vision · 55 audio · 8 vector DBs across 10 vendor pages · last verified 2026-07-21

Methodology

  • All prices are USD per 1 million tokens, current as of 2026-07-21.
  • Vendor-published values have no mark. Inferred/extrapolated values are marked with * and listed below.
  • Batch API discounts are 50% off standard rates across providers that offer Batch mode.
  • Prompt caching discounts vary by provider (typically 80-90% off cached input tokens).
  • Regional data-residency surcharges (Anthropic 1.1x, OpenAI 1.1x, Google regional tiers) are NOT included in base rates.
  • Long-context pricing tiers apply when input exceeds model threshold.
  • Embedding prices are input-only (no output tokens generated).

Primary sources

Last-verified date is the most recent successful daily snapshot (aicost_pricing_snapshots) or, when no snapshot exists yet, the latest successful crawler run (aicost_crawler_runs). 10 of 10 vendors are currently verified. Aggregator services (TokenCost, AI Pricing Guru, etc.) are not listed.

Anthropic
2026-07-21
https://www.anthropic.com/pricing
Daily snapshot since Sep 2023 · 624 days captured
Anthropic Docs
2026-07-21
https://platform.claude.com/docs/en/about-claude/pricing
Daily snapshot since Sep 2023 · 624 days captured
OpenAI
2026-07-21
https://openai.com/api/pricing/
Daily snapshot since Sep 2023 · 625 days captured
Google AI
2026-07-21
https://ai.google.dev/gemini-api/docs/pricing
Daily snapshot since Dec 2023 · 600 days captured
Google Vertex
2026-07-21
https://cloud.google.com/vertex-ai/generative-ai/pricing
Daily snapshot since Dec 2023 · 600 days captured
DeepSeek
2026-07-21
https://api-docs.deepseek.com/quick_start/pricing
Daily snapshot since May 2024 · 539 days captured
xAI
2026-07-21
https://x.ai/api
Daily snapshot since Nov 2024 · 457 days captured
Mistral
2026-07-21
https://mistral.ai/pricing
Daily snapshot since Dec 2023 · 598 days captured
Cohere
2026-07-21
https://cohere.com/pricing
Daily snapshot since Sep 2023 · 624 days captured

Inferred values (marked with * in calculator tables)

Derived from industry conventions, not directly published by the vendor. Typical conventions: cached input = 10% of base (90% off), Batch API = 50% of base (50% off).

Vendor / Model Field Why it’s inferred
Anthropic — Claude Sonnet 4.6 cachedInput Derived at 10% of input rate — Anthropic publishes 90% cache-hit discount on this tier.
Anthropic — Claude Sonnet 4.5 cachedInput Derived at 10% of input rate; same 90% cache-hit convention as Sonnet 4.6.
Anthropic — Claude Sonnet 4.5 batchInput Derived at 50% of standard input — Anthropic documents uniform 50% Batch discount.
Anthropic — Claude Sonnet 4.5 batchOutput Derived at 50% of standard output — Anthropic documents uniform 50% Batch discount.
Anthropic — Claude Haiku 4.5 cachedInput Derived at 10% of input rate — Anthropic 90% cache-hit discount convention.
OpenAI — GPT-5.4 Mini cachedInput Derived at 10% of input — OpenAI documents automatic 90% discount on cache hits across GPT-5.x tier.
OpenAI — GPT-5.4 Nano cachedInput Derived at 10% of input — OpenAI 90% cache-hit convention.
OpenAI — GPT-5.4 Nano batchInput Derived at 50% of input — OpenAI Batch API uniform 50% discount.
OpenAI — GPT-5.4 Nano batchOutput Derived at 50% of output — OpenAI Batch API uniform 50% discount.
OpenAI — GPT-5.4 Pro cachedInput Derived at 10% of input — OpenAI 90% cache-hit convention.
OpenAI — GPT-5.4 Pro batchInput Derived at 50% of input — OpenAI Batch API uniform 50% discount.
OpenAI — GPT-5.4 Pro batchOutput Derived at 50% of output — OpenAI Batch API uniform 50% discount.
OpenAI — GPT-5.2 cachedInput Derived at 10% of input; no residency uplift.
OpenAI — GPT-5.2 batchInput Derived at 50% of input.
OpenAI — GPT-5.2 batchOutput Derived at 50% of output.
OpenAI — GPT-5 cachedInput Derived at 10% of input.
OpenAI — GPT-5 batchInput Derived at 50% of input.
OpenAI — GPT-5 batchOutput Derived at 50% of output.
OpenAI — GPT-5.5 Pro cachedInput Derived at 10% of input — OpenAI does not publish a cached rate for *-pro models; using the family convention.
OpenAI — GPT-5.5 Pro batchInput Derived at 50% of input.
OpenAI — GPT-5.5 Pro batchOutput Derived at 50% of output.
OpenAI — GPT-5.2 Pro cachedInput Derived at 10% of input — pro-tier convention.
OpenAI — GPT-5.2 Pro batchInput Derived at 50% of input.
OpenAI — GPT-5.2 Pro batchOutput Derived at 50% of output.
OpenAI — GPT-5.1 batchInput Derived at 50% of input.
OpenAI — GPT-5.1 batchOutput Derived at 50% of output.
OpenAI — GPT-5 Pro batchInput Derived at 50% of input.
OpenAI — GPT-5 Pro batchOutput Derived at 50% of output.
OpenAI — GPT-5 Nano cachedInput Derived at 10% of input.
OpenAI — GPT-5 Nano batchInput Derived at 50% of input.
OpenAI — GPT-5 Nano batchOutput Derived at 50% of output.
Google — Gemini 3 Flash cachedInput Derived at 10% of input — Google caching discount convention ~90%.
Google — Gemini 3.1 Flash-Lite cachedInput Derived at 10% of input — Google caching convention.
Google — Gemini 3.1 Flash-Lite batchInput Derived at 50% of input — Google Batch API uniform 50% discount.
Google — Gemini 3.1 Flash-Lite batchOutput Derived at 50% of output — Google Batch API uniform 50% discount.
Google — Gemini 2.5 Pro cachedInput Derived at 10% of input.
Google — Gemini 2.5 Flash cachedInput Derived at 10% of input.
Google — Gemini 2.5 Flash-Lite cachedInput Derived at 10% of input — Google caching convention.
Google — Gemini 2.5 Flash-Lite batchInput Derived at 50% of input — Google Batch API uniform 50% discount.
Google — Gemini 2.5 Flash-Lite batchOutput Derived at 50% of output — Google Batch API uniform 50% discount.
Google — Gemini 2.0 Flash cachedInput Derived at 25% of input per Google 2.0 family caching rates.
Google — Gemini 2.0 Flash batchInput Derived at 50% of input — Google Batch API uniform 50% discount.
Google — Gemini 2.0 Flash batchOutput Derived at 50% of output — Google Batch API uniform 50% discount.
Google — Gemini 2.0 Flash-Lite cachedInput Derived at 10% of input — Google caching convention.
Google — Gemini 2.0 Flash-Lite batchInput Derived at 50% of input — Google Batch API uniform 50% discount.
Google — Gemini 2.0 Flash-Lite batchOutput Derived at 50% of output — Google Batch API uniform 50% discount.
xAI — Grok 4 (legacy) cachedInput Extrapolated at 25% of base.

Pricing is cross-verified against the LiteLLM community registry when available. Daily snapshots are kept in aicost_pricing_snapshots; every change is logged to aicost_price_changelog with old & new values for full audit trail. Read the full methodology →