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A support assistant that answers customer questions from our help center and order history, and hands hard cases to an agent. About 60,000 conversations a month.
An agent that handles returns and refunds for shoppers: checks the order, applies the return policy, issues the refund and emails the label. 15,000 returns a month.
A voice line that answers billing calls, verifies the caller, explains the bill and books a callback when it cannot help. 40,000 calls a month, about 4 minutes each.
Triage every inbound support ticket: tag product area and urgency, detect angry customers and route to the right queue. 120,000 tickets a month.
An agent that reads supplier invoices, matches them to purchase orders and pays the clean ones. About 20,000 invoices a month, financial data.
Month-end close helper that reconciles bank lines against the ledger, explains breaks and drafts journal entries for review. 300,000 bank lines a month.
Loan application processing: read pay stubs, bank statements and IDs, pull the key fields and flag missing documents for an underwriter. 8,000 applications a month.
AML alert review: summarize each flagged transaction, pull customer history and draft a disposition for an analyst to approve. 25,000 alerts a month.
Write personalized outbound emails from CRM and website data, three variants per prospect, with a person approving before send. 50,000 prospects a month.
Generate product descriptions, SEO titles and two images for every new catalog item, translated into 5 languages. 6,000 products a month, public content.
Summarize every sales call, update the CRM fields and draft the follow-up email. 12,000 calls a month, about 30 minutes each.
Screen job applications against the role requirements, rank candidates and draft a short note for the recruiter. 40,000 candidate applications a month.
An internal HR assistant that answers employee questions on benefits, leave and policies from our handbook. 20,000 questions a month, employee personal data.
Contract review: read incoming NDAs and vendor contracts, compare clauses to our playbook and mark risky terms for an attorney. 3,000 contracts a month, privileged legal documents.
Map new AI regulations to our policies: read each regulatory update, find affected controls and draft the change for compliance sign-off. 400 updates a month.
Draft first versions of litigation briefs from case files and research memos, with an attorney reviewing every draft. 500 briefs a month.
A coding agent that fixes small bugs from tickets, writes the tests and opens a pull request for engineer review. 4,000 tickets a month.
An IT helpdesk agent that resets passwords, grants software access by policy and answers how-to questions. 30,000 employee requests a month.
Incident investigation: read alerts, logs and recent deploys, find the likely root cause and post a summary to the on-call channel. 2,000 incidents a month.
Inspect product photos on the production line, flag defects and send unclear cases to a quality engineer. 500,000 images a month.
Read bills of lading, customs forms and delivery receipts, extract shipment fields and update the TMS. 70,000 documents a month.
A procurement agent that compares supplier quotes, checks contract terms and drafts purchase orders for approval. 5,000 requests a month, financial data.
Analyze customer feedback from reviews, tickets and surveys, cluster themes and write a weekly insights report. 200,000 feedback items a month.
An enterprise knowledge assistant that answers questions from Confluence, SharePoint and product docs with citations. 80,000 questions a month, internal data.
A patient scheduling line that books, moves and confirms appointments and answers clinic questions. 25,000 patient calls a month, HIPAA data.
An ambient clinical scribe that listens to the visit and drafts the note for the physician to sign. 40,000 patient visits a month, HIPAA data.
Prior authorization: read the clinical record, fill the payer form and flag missing evidence before a nurse submits. 10,000 requests a month, patient health data.
Insurance claims intake: read the claim form, photos and police report, check coverage and route simple claims to fast-track. 30,000 claims a month, customer personal data.
Turn each long article into social posts, a newsletter blurb and a short video script. 3,000 articles a month, public content.
A public services assistant that answers resident questions on permits, taxes and benefits from official pages, in 6 languages. 100,000 questions a month.
A student help assistant that answers course, enrollment and financial aid questions and books advisor time. 50,000 questions a month, student personal data.
A travel rebooking agent that rebooks passengers after cancellations by policy and sends the new itinerary. 20,000 disruptions a month, customer personal data.
A research assistant that reads internal lab reports and published papers, answers scientists' questions with citations and drafts literature summaries. 15,000 questions a month, confidential research data.
Clinical trial document review: check protocols and consent forms against the template and regulations, flag gaps for the regulatory team. 1,500 documents a month, patient health data.
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