Telecom tier-1 service deflection
Outage status, billing inquiry, plan changes, service activation; complex tech issues route to specialist.
enterprise
general
support
telecom
inference
retrieval
voice
agentic
evaluation
Mental health intake + screening
Pre-session intake forms (PHQ-9, GAD-7), risk assessment flagging for clinician, insurance + scheduling coordination.
smb
healthcare
operations
mental-health
inference
retrieval
agentic
evaluation
Therapist session prep + notes
Pre-session: surface key items from prior notes. Post-session: SOAP-format note draft from clinician dictation.
smb
healthcare
operations
mental-health
inference
retrieval
voice
evaluation
Primary care prescription refill processing
Patient-portal refill requests: check Rx history, days-supply rules, lab requirements; route compliant requests for clinician sign-off.
smb
healthcare
operations
primary-care
inference
retrieval
agentic
evaluation
Primary care telehealth triage
Symptom triage to route patients (in-person / telehealth / urgent care / 911); flag red-flag symptoms.
smb
healthcare
operations
primary-care
inference
retrieval
voice
evaluation