| ID / Name | Triplet | Vertical | Capabilities | Description |
|---|---|---|---|---|
|
Enterprise incident communication coordinator enterprise-incident-comms |
enterprise general cross | general | inference retrieval agentic evaluation | During major incidents: coordinate cross-team comms, draft customer-facing status, exec-summary updates, post-mortem skeleton. |
|
Telecom tier-1 service deflection enterprise-telecom-tier1-deflection |
enterprise general support | telecom | inference retrieval voice agentic evaluation | Outage status, billing inquiry, plan changes, service activation; complex tech issues route to specialist. |
|
Retail returns + exchange processing smb-retail-returns-processing |
smb retail support | general | inference retrieval agentic evaluation | Validate return eligibility, generate label, suggest exchanges over refunds, surface fraud patterns. |