| ID / Name | Triplet | Vertical | Capabilities | Description |
|---|---|---|---|---|
|
Pharmacy refill + OTC consultation smb-pharmacy-refill-otc |
smb healthcare support | pharmacy | inference retrieval voice agentic evaluation | Refill status + ready-time + cost; OTC product recommendations within scope; route clinical questions to pharmacist. |
|
Retail cart abandonment recovery smb-retail-cart-recovery |
smb retail marketing | general | inference retrieval agentic evaluation | Personalized cart recovery sequences (email + SMS) with dynamic offers based on basket value + customer LTV. |
|
Retail returns + exchange processing smb-retail-returns-processing |
smb retail support | general | inference retrieval agentic evaluation | Validate return eligibility, generate label, suggest exchanges over refunds, surface fraud patterns. |