Voice customer support agent
Phone-based tier-1 support: account lookup, common-issue resolution, transfer to human with context for complex cases.
mid-market
healthcare
support
Monthly Active Users
50,000
default for mid-market
Calls per User / Month
1.8
Token Shape (in/out)
900 / 320
Setup Complexity
medium
~60 hours
Suggested capabilities
inference
retrieval
voice
agentic
evaluation
Integration
Complexity
medium
Setup hours
60 hrs
Glue cost / month
$150
Common systems
Twilio
Five9
Genesys
Zendesk Voice
Production hints
Compliance flags
HIPAAHITL
Audit retention
24 months
PII intensity
high
Default review rate
8%