Ticket triage + routing
Classify incoming tickets by topic + urgency + sentiment, suggest macros, route to right team, surface duplicates.
mid-market
general
support
Monthly Active Users
50,000
default for mid-market
Calls per User / Month
4.5
Token Shape (in/out)
900 / 320
Setup Complexity
medium
~60 hours
Suggested capabilities
inference
retrieval
agentic
evaluation
Integration
Complexity
medium
Setup hours
60 hrs
Glue cost / month
$150
Common systems
Zendesk
Salesforce Service Cloud
ServiceNow
Freshdesk
Production hints
PII intensity
medium