Internal IT helpdesk (tier-1)
Password resets, software access, VPN troubleshooting, common-issue runbook execution; escalate hardware + security to humans.
mid-market
general
it-eng
Monthly Active Users
50,000
default for mid-market
Token Shape (in/out)
900 / 320
Setup Complexity
medium
~60 hours
Suggested capabilities
inference
retrieval
agentic
evaluation
Integration
Complexity
medium
Setup hours
60 hrs
Glue cost / month
$150
Common systems
ServiceNow
Jira Service Management
Okta
Active Directory
Production hints
Audit retention
12 months
PII intensity
medium