Tier-1 FAQ deflection chat
Answer high-volume product/service questions from knowledge base; escalate ambiguous or sentiment-negative threads to humans.
mid-market
education
support
Monthly Active Users
50,000
default for mid-market
Calls per User / Month
12
Token Shape (in/out)
900 / 320
Setup Complexity
medium
~60 hours
Suggested capabilities
inference
retrieval
agentic
evaluation
Integration
Complexity
medium
Setup hours
60 hrs
Glue cost / month
$150
Common systems
Zendesk
Intercom
Freshdesk
HubSpot Service Hub
Production hints
Compliance flags
HITL
PII intensity
medium
Default review rate
5%