Community bank account inquiry + dispute
Balance, transaction history, dispute initiation; voice/chat with KYC verification; route fraud alerts to ops.
mid-market
financial
support
community-bank
Monthly Active Users
50,000
default for mid-market
Calls per User / Month
1.8
Token Shape (in/out)
900 / 320
Setup Complexity
high
~80 hours
Suggested capabilities
inference
retrieval
voice
agentic
evaluation
Integration
Complexity
high
Setup hours
80 hrs
Glue cost / month
$150
Common systems
FIS
Jack Henry
Q2
Salesforce FSC
Production hints
Compliance flags
HITL
Audit retention
84 months
PII intensity
high
Default review rate
20%