Tier-1 FAQ deflection chat
Answer high-volume product/service questions from knowledge base; escalate ambiguous or sentiment-negative threads to humans.
enterprise
retail
support
Monthly Active Users
500,000
default for enterprise
Calls per User / Month
12
Token Shape (in/out)
1000 / 350
Setup Complexity
high
~100 hours
Suggested capabilities
inference
retrieval
agentic
evaluation
Integration
Complexity
high
Setup hours
100 hrs
Glue cost / month
$400
Common systems
Zendesk
Intercom
Freshdesk
HubSpot Service Hub
Production hints
Compliance flags
HITL
PII intensity
medium
Default review rate
5%