Ticket triage + routing
Classify incoming tickets by topic + urgency + sentiment, suggest macros, route to right team, surface duplicates.
enterprise
retail
support
Monthly Active Users
500,000
default for enterprise
Calls per User / Month
4.5
Token Shape (in/out)
1000 / 350
Setup Complexity
high
~100 hours
Suggested capabilities
inference
retrieval
agentic
evaluation
Integration
Complexity
high
Setup hours
100 hrs
Glue cost / month
$400
Common systems
Zendesk
Salesforce Service Cloud
ServiceNow
Freshdesk
Production hints
PII intensity
medium