Insurance FNOL (first-notice-of-loss) intake
Voice + web FNOL: capture incident facts, photo upload, severity score, route adjuster, instant rental + glass coordination.
enterprise
financial
support
insurance
Monthly Active Users
500,000
default for enterprise
Calls per User / Month
1.5
Token Shape (in/out)
1000 / 350
Setup Complexity
high
~250 hours
Suggested capabilities
inference
retrieval
voice
agentic
multimodal
evaluation
Integration
Complexity
high
Setup hours
250 hrs
Glue cost / month
$400
Common systems
Guidewire
Duck Creek
Salesforce FSC
Twilio
Production hints
Compliance flags
HITL
Audit retention
84 months
PII intensity
high
Default review rate
30%