Voice customer support agent
Phone-based tier-1 support: account lookup, common-issue resolution, transfer to human with context for complex cases.
enterprise
financial
support
Monthly Active Users
500,000
default for enterprise
Calls per User / Month
1.8
Token Shape (in/out)
1000 / 350
Setup Complexity
high
~100 hours
Suggested capabilities
inference
retrieval
voice
agentic
evaluation
Integration
Complexity
high
Setup hours
100 hrs
Glue cost / month
$400
Common systems
Twilio
Five9
Genesys
Zendesk Voice
Production hints
Compliance flags
HITL
Audit retention
24 months
PII intensity
high
Default review rate
8%