Telecom tier-1 service deflection
Outage status, billing inquiry, plan changes, service activation; complex tech issues route to specialist.
enterprise
general
support
telecom
inference
retrieval
voice
agentic
evaluation
HVAC emergency dispatch + customer comms
24/7 voice + chat triage on outages, severity scoring, ETA communication, parts-on-truck check before dispatch.
smb
home-services
operations
hvac
inference
retrieval
voice
agentic
evaluation
Mental health intake + screening
Pre-session intake forms (PHQ-9, GAD-7), risk assessment flagging for clinician, insurance + scheduling coordination.
smb
healthcare
operations
mental-health
inference
retrieval
agentic
evaluation
Therapist session prep + notes
Pre-session: surface key items from prior notes. Post-session: SOAP-format note draft from clinician dictation.
smb
healthcare
operations
mental-health
inference
retrieval
voice
evaluation