| ID / Name | Triplet | Vertical | Capabilities | Description |
|---|---|---|---|---|
|
Health payer claim status inquiry enterprise-payer-claim-status |
enterprise healthcare support | health-payer | inference retrieval voice agentic evaluation | Member-portal + voice claim status, EOB explanation, denial-reason walkthrough, appeal initiation guidance. |
|
Telecom tier-1 service deflection enterprise-telecom-tier1-deflection |
enterprise general support | telecom | inference retrieval voice agentic evaluation | Outage status, billing inquiry, plan changes, service activation; complex tech issues route to specialist. |
|
Property mgmt tenant communications + maintenance triage smb-property-mgmt-tenant-comms |
smb prof-services support | property-mgmt | inference retrieval voice agentic multimodal evaluation | Tenant maintenance request triage (severity, vendor routing), rent reminders, lease renewal nudges, complaint escalation. |