| ID / Name | Triplet | Vertical | Capabilities | Description |
|---|---|---|---|---|
|
Health payer claim status inquiry enterprise-payer-claim-status |
enterprise healthcare support | health-payer | inference retrieval voice agentic evaluation | Member-portal + voice claim status, EOB explanation, denial-reason walkthrough, appeal initiation guidance. |
|
Telecom tier-1 service deflection enterprise-telecom-tier1-deflection |
enterprise general support | telecom | inference retrieval voice agentic evaluation | Outage status, billing inquiry, plan changes, service activation; complex tech issues route to specialist. |
|
HVAC emergency dispatch + customer comms smb-hvac-emergency-dispatch |
smb home-services operations | hvac | inference retrieval voice agentic evaluation | 24/7 voice + chat triage on outages, severity scoring, ETA communication, parts-on-truck check before dispatch. |
|
PT progress notes + plan-of-care updates smb-pt-progress-notes |
smb healthcare operations | pt | inference retrieval voice evaluation | Draft progress notes from session inputs, update plan of care, flag patients needing physician sign-off for continued auth. |