| ID / Name | Triplet | Vertical | Capabilities | Description |
|---|---|---|---|---|
|
Telecom tier-1 service deflection enterprise-telecom-tier1-deflection |
enterprise general support | telecom | inference retrieval voice agentic evaluation | Outage status, billing inquiry, plan changes, service activation; complex tech issues route to specialist. |
|
Auto repair service status updates smb-auto-repair-service-comms |
smb home-services support | auto-repair | inference multimodal voice agentic evaluation | Customer-facing repair updates, parts ETA, photo + video walkthroughs of damage, approval capture for added work. |
|
Electrical permit + inspection tracking smb-electrical-permit-tracking |
smb home-services operations | electrical | inference retrieval agentic evaluation | Track permit applications, inspection windows, jurisdictional differences; remind techs of pre-inspection prep. |