{"ok":true,"engine":"aicost.msp-price-floor","inputs":{"techSalaryUsd":78000,"laborLoadPct":28,"trainingUsd":4500,"mgmtAllocUsd":9000,"productiveHours":1400,"ticketsPerUser":1.1,"ahtMinutes":35,"escalationPct":18,"acctMgmtMinPerUser":9,"toolCogsPerUserUsd":14,"targetMarginPct":50,"currentPricePerUserUsd":125},"result":{"loadedHourlyUsd":80.96,"costPerUserUsd":87.44,"floorPerUserUsd":174.88,"marginAtCurrentPct":30,"gapPerUserUsd":-49.88,"scenarios":[{"name":"Conservative","tickets":1.38,"costPerUserUsd":103.04,"floorUsd":206.09},{"name":"Expected","tickets":1.1,"costPerUserUsd":87.44,"floorUsd":174.88},{"name":"Aggressive","tickets":0.94,"costPerUserUsd":78.53,"floorUsd":157.05}],"decision":"RAISE PRICES NOW","decisionDetail":"Floor is more than 15% above your current rate — the 2026 pricing playbooks call this an active pricing problem in the P&L, not a renewal item.","marketBandNote":"2026 market band: $70–$250/user/mo depending on stack, coverage, and region* — your floor is about cost, the band is about positioning.","verdict":"BELOW FLOOR","verdictReason":"Current price $125 is $49.88/user/mo below the floor needed for 50% margin.","memo":"Loaded hourly cost $80.96 from 1400 productive hours (not 2,080). Delivery cost $87.44/user/mo at 1.1 tickets/user. Floor at 50% target margin: $174.88 (cost / (1 - margin)).","questions":["Are productive hours measured or assumed? PTO, training, meetings, and nonbillable time usually leave ~1,400 of 2,080.","Which clients drive tickets/user above the average? Per-client cost-to-serve is the follow-up (the platform computes it from PSA data).","Do onboarding, projects, and after-hours carry separate pricing? They are excluded here and are not free."],"assumptions":["Defaults are typical* 2026 values, not benchmarks for your market.","Excludes onboarding, projects, after-hours premiums.","Floor math: cost / (1 - margin%)."]}}