Copilot Adoption & Value (MSP)

Verdict

VALUE DELIVERING

7 of 10 seats active at 70% adoption; 3 dormant = $117/mo waste. Service fee $680/mo at 50% margin.

Key figures

Dormant seats	3
Dormant waste / mo	$117
Seat price (SSOT)	$39
Your service fee / mo	$680
Client net after service	$-1,070
What to do	REPORT VALUE & EXPAND
Why	Adoption is healthy — the monthly deliverable is the value report (hours returned, cost per ACTIVE user), the number that renews both the licenses and your service.

Assessment

Client-side seat economics come from the fleet AI Seat ROI brain (plan-SSOT pricing) — identical numbers to the public calculator by design. The MSP layer adds dormant-seat reclamation and the white-label service fee via cost ÷ (1 − margin). Cost per ACTIVE user, not per seat, is the honest metric for the client report. The platform automates this monthly from Reports.Read.All usage data.

Questions for the founder

Which departments hold the dormant seats — and were they ever onboarded?
What does the client consider "value": hours, output quality, or headcount avoidance? Report in their currency.
Renewal date? Reclamation lands best 60–90 days before it.

Assumptions & method

Service hours and margins are your delivery numbers; seat plan pricing from the fleet SSOT.

Generated by AICost.ai (aicost.msp-copilot-value), CloudIntelligence.ai LLC. API pricing is sourced vendor-exact from a daily-maintained pricing single source of truth as of 2026-07-20. Values marked with an asterisk are analyst estimates rather than vendor-verified data. This memo is a cost-and-unit-economics analysis prepared for diligence purposes; it is not investment advice, and it does not assess team, market, product or legal risk.